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BSOD on brand new Dell Precision M5510

by Jesper Haggren
1 comment

A few weeks ago we ordered two new build-to-order Dell Precision M5510. The first one was delivered a few days before the other, and we had it unboxed pretty fast. Soon after Windows 10 was installed from scratch, we then added the Intel 8260 wifi driver and had Windows Update take care of the rest – updates and drivers.

Normally I insist on using drivers from Windows updates, EXCEPT for NIC drivers from Intel (LAN + WLAN). I hardly never install drivers from the hardware vendors supportpage as they often are older than what you get from Windows Update. I this case Windows Update installed everything – prety nice 😉

Soon after we experienced the first Blue screen of death (BSOD) – bam! Critical_Process_Died ;-( At that time I thought, well it happens from time to time, but within a few hours it happened again. It was pretty clear that something was wrong.

First instinct told us that the brand new laptop had a hardware issue – either a bad memory block or somthing with the cpu. We didn’t spend more time on the issue at that point and a few days after the second laptop landed. We had that one installed just as fast, and again, within a short time it Blue screened as well.

One new laptop could have a HW defect, but not two – we Google’d the issue and found that we were not the only ones having this issue. From different forums we read quite a lot of posts, but no one really seemed to have the answer… eventually we found a guy suggesting that we installed the Samsung NVMe drivers as the SSD disk in our 5510’s were a Samsung 951 (which basically is a 950 PRO used by OEMs).

I downloaded it, installed it, rebooted…. and haven’t seen a single BSOD since 🙂

Link to the NVMe drivers:
http://www.samsung.com/global/business/semiconductor/minisite/SSD/global/html/support/downloads.html

Samsung NVMe Drivers

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1 comment

Ali Bakhtiar 4. January 2021 - 22:26

It took me a long journey to resolve this issue and I finally did it. Dell purchases its SSD (solid state drives) from various manufacturers: Hyundai, Toshiba, Samsung and others. Which exact make and model do you have on your dell laptop? only you can find out. I used SIW (System info for Windows) and I read the details of all my hardware memory components (both RAM and ROM). Came to find out my SSD is a unique Toshiba brand. I went back online, and Dell had the firmware for that specific make/model SSD and for my operating system. I downloaded and installed and Hallelujah!!

BEWARE BEWARE, do not go to blindly on, you say, Samsung and download and keep trying to install. It will not work. You have to see which exact make and model of SSD they have put on your machine. It is a lottery.

Hope this helps. It helped me a great deal…

ALI

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